Terms of Service

When creating an account with Stay Mantralayam, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Keep your password secure and confidential
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized access or security breach

You are solely responsible for maintaining the confidentiality of your account credentials. We are not liable for any loss or damage arising from your failure to protect your account information.

We reserve the right to suspend or terminate your account at any time for violations of these Terms, fraudulent activity, or any other reason at our sole discretion.

• Make all bookings in good faith with genuine intention to honor them
• Provide accurate guest information, contact details, and special requirements
• Inform the hotel of any changes or special needs promptly
• Respect check-in and check-out times as specified

• Adhere to hotel policies, rules, and regulations
• Comply with all applicable local laws and regulations
• Respect property, staff, and other guests
• Pay for any damages or additional charges incurred during your stay

• Provide truthful information in all communications
• Submit valid identification when required
• Disclose the actual number of guests staying
• Report any issues or concerns promptly

• Provisional Booking: A booking is provisional until payment is successfully processed
• Confirmation: You will receive a confirmation email upon successful payment
• Accuracy: Please verify all booking details immediately upon receipt
• Modifications: Changes to confirmed bookings are subject to hotel policies and availability

• All prices are subject to availability and may change without notice
• Prices displayed are per room per night unless stated otherwise
• We strive for accuracy but errors may occur; we reserve the right to correct pricing errors
• Special offers and promotions are subject to specific terms and conditions

We reserve the right to cancel any booking due to:

• Hotel unavailability or overbooking
• Pricing or technical errors
• Suspected fraudulent activity
• Force majeure events beyond our control
• Violation of these Terms

In case of cancellation by us, you will receive a full refund within 7-14 business days.

We accept the following payment methods:

• Credit and debit cards (Visa, Mastercard, RuPay, etc.)
• Net banking
• UPI and digital wallets
• Other payment methods as displayed on our platform

• Full Payment: Payment must be made in full at the time of booking
• Currency: All transactions are processed in Indian Rupees (INR)
• Taxes: Prices include all applicable taxes unless stated otherwise
• Additional Charges: Hotel may charge extra for amenities, services, or damages
• Payment Security: Transactions are processed through secure payment gateways

• Report any payment discrepancies within 30 days of the transaction
• Provide relevant documentation to support your claim
• Allow up to 14 business days for investigation and resolution
• Chargebacks may result in account suspension pending investigation

Cancellation policies vary by hotel and booking type. The specific policy applicable to your booking is clearly displayed during the booking process and in your confirmation email.

• Free Cancellation: Some bookings offer free cancellation up to a specified time before check-in
• Partial Refund: Cancellations after the free period may incur charges
• Non-Refundable: Some promotional rates are non-refundable
• No-Show: Failure to check in will result in full charges and no refund

To cancel a booking:

• Log in to your account and navigate to "My Bookings"
• Select the booking you wish to cancel
• Follow the cancellation process
• You will receive a cancellation confirmation email

Alternatively, contact our customer support at stay.mantralayam@gmail.com

• Processing Time: Eligible refunds are processed within 7-14 business days
• Refund Method: Refunds are issued to the original payment method
• Deductions: Processing fees and bank charges may be deducted
• Bank Processing: Additional time may be required by your bank

• Quality, condition, or cleanliness of accommodations
• Availability or functionality of advertised amenities
• Behavior or actions of hotel staff or other guests
• Changes to hotel facilities, policies, or services
• Overbooking or relocation by the hotel

• Personal injury, illness, or death during your stay
• Loss, theft, or damage to personal belongings
• Accidents or incidents at the hotel premises
• Food poisoning or allergic reactions

• Travel delays, cancellations, or disruptions
• Weather conditions or natural disasters
• Political unrest or civil disturbances
• Health emergencies or pandemics
• Currency fluctuations or exchange rate changes

• Actions or omissions of third-party service providers
• Payment gateway failures or transaction errors
• Internet connectivity or technical issues

You may not:

• Copy, reproduce, or distribute any content without permission
• Modify, create derivative works, or reverse engineer our platform
• Use our trademarks or branding without authorization
• Frame or mirror any part of our website
• Extract data through scraping or automated means

• Making false or fraudulent bookings
• Using stolen or unauthorized payment methods
• Providing false identity or contact information
• Manipulating reviews or ratings

• Harassing, threatening, or abusing hotel staff or other users
• Discriminating based on race, religion, gender, or other protected characteristics
• Engaging in illegal activities at hotel properties
• Causing damage to property

• Attempting to hack, compromise, or breach our security
• Distributing viruses, malware, or harmful code
• Scraping data or using automated tools without permission
• Interfering with the proper functioning of our Services

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions.

Any disputes arising from these Terms or your use of our Services shall be subject to the exclusive jurisdiction of the courts in Andhra Pradesh, India.

We strongly encourage you to contact our customer service team first to resolve any disputes informally:

You agree to resolve disputes on an individual basis and waive any right to participate in class-action lawsuits or class-wide arbitration.