Terms of Service

Acceptance of Terms

By accessing and using Stay Mantralayam's website and services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

Description of Service

Stay Mantralayam provides an online platform for booking accommodations in Mantralayam. We act as an intermediary between guests and hotel partners to facilitate reservations and bookings.

User Responsibilities

Account Creation

• You must provide accurate and complete information
• You are responsible for maintaining account security
• You must be at least 18 years old to make bookings

Booking Conduct

• All bookings must be made in good faith
• You must honor confirmed reservations
• Provide accurate guest information and special requirements
• Comply with hotel policies and local regulations

Booking and Payment Terms

Booking Confirmation

• Bookings are confirmed upon payment completion
• All prices are subject to availability
• We reserve the right to cancel bookings due to unavailability

Payment Terms

• Payment must be made at the time of booking
• All prices include applicable taxes unless stated otherwise
• Currency conversion charges may apply
• Payment disputes must be reported within 30 days

Cancellation and Refund Policy

Cancellation Terms

• Cancellation policies vary by hotel and booking type
• Free cancellation periods are clearly stated during booking
• Late cancellations may incur charges
• No-shows will be charged the full booking amount

Refund Processing

• Eligible refunds are processed within 7-14 business days
• Refunds are made to the original payment method
• Processing fees may be deducted from refunds

Limitation of Liability

Stay Mantralayam acts as an intermediary and is not liable for:

• Hotel service quality or amenities
• Changes to hotel policies or availability
• Personal injury or property damage at hotels
• Travel disruptions or force majeure events
• Third-party actions or omissions

Intellectual Property

All content on this website, including text, graphics, logos, and software, is the property of Stay Mantralayam or its content suppliers and is protected by copyright and other intellectual property laws.

Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

Dispute Resolution

Any disputes arising from these terms will be governed by Indian law and subject to the jurisdiction of courts in Andhra Pradesh, India. We encourage users to contact our customer service team first to resolve any issues.

Contact Information

For any questions regarding these Terms of Service, please contact us:

Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting. Your continued use of the service constitutes acceptance of the revised terms.