Privacy Policy

Introduction

Welcome to Stay Mantralayam. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our website and services.

Information We Collect

Personal Information

• Name and contact details (email, phone number)
• Booking and payment information
• Travel preferences and special requirements
• Identity verification documents when required

Automatically Collected Information

• IP address and browser information
• Website usage data and cookies
• Device information and location data (if permitted)

How We Use Your Information

• Processing hotel bookings and reservations
• Providing customer support and communication
• Improving our services and website functionality
• Sending promotional offers and updates (with consent)
• Complying with legal obligations

Information Sharing

We may share your information with:

• Hotel partners to facilitate your bookings
• Payment processors for secure transactions
• Service providers who assist in our operations
• Legal authorities when required by law

We do not sell your personal information to third parties.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes:

• SSL encryption for data transmission
• Secure servers and databases
• Regular security audits and updates
• Access controls and staff training

Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Object to processing of your data
• Data portability
• Withdraw consent at any time

Cookies Policy

We use cookies to enhance your browsing experience. You can manage cookie preferences in your browser settings. For detailed information, please see our Cookie Policy.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page with an updated "Last updated" date.